Returns & Exchanges
It is important to us that you are always completely satisfied of your business with us. For this reason, we also understand that it is possible that you changed your mind. Whether it is online or in store, it is easy to return or exchange your products.
- All returns and exchanges must be made within 30 days of the reception of your order.
- The products must show no signs of use or wear. We do not accept used items.
- The returns will be refunded with the same payment method used.
- The exchanges will be made for the amount initially paid. If the sum of the invoice varies, you will either need to pay the balance or we will reimburse you the difference.
- If a discount was applied on the initial invoice, it will not necessarily be transferred to the exchange.
- All exchanges and returns must be approved by Les Artisans d'Azure.
- You are entirely responsible for all shipping fees in the event of a return or an exchange. Shipping fees are not refundable.
- Reimbursements will be processed within the next 5 business days following the return of the order. Returns and exchanges made in store will be treated immediately.
- Potential shipping errors for which we are responsible will be compensated to our own charges.
Do not hesitate to contact us at firstname.lastname@example.org to obtain more informations concerning a return, an exchange or a reimbursement.
Price Match Policy
In store or online, we are so confident that our products have the lowest price on the market that there is only a very slim chance you can find even lower prices in other stores.
However, if within 30 days of your purchase, you can find the same model of an item from the same supplier with a lower price at another local retailer's store, Les Artisans d'Azure will be glad to reimburse you the difference, once we have verified all the details of the sales prices at our competitors store. To receive a reimbursement, you will be asked to present a proof of the item's price from that store, in the form of a printed or electronic publicity with the date.
The total price of the identical item at the other local retailer must be in canadian dollars and must include all charges for shipping to Canada and the United States. Furthermore, the price adjustments will be made on the entirety of your transaction and not only on the displayed price of the identical item. If you received a promotional discount when you purchased the item in our store, this discount will be considered when we determine the comparison price. The items purchased in sales or during a special promotion are not eligible for a price match.
This best price policy is not applicable in cases where a typographical error was made in an advertisement, whether it is on the displayed price, a printing error, an advertisement which was removed or corrected, items which were not in stock or available for a limited time, a special price, a limited offer (such as the Boxing Week, Black Friday, etc.), a combination of products with a discount, coupons, vouchers, gift certificate, free items, student discounts, gifts with purchase, items in sales or sold without warranty, discounts for preferred customers, second-hand or refurbished items, items in the end of a line, damaged items, items "as such", items already returned, floor model, manufacturer's discount, merchants considered as "small suppliers" by the law or items sold during a bankruptcy/closing sale.
The significance or the terms "local retailer" and "identical item" are up to our judgement. Les Artisans d'Azure reserves its right to modify or terminate this price match policy at any time, without prior notice.
Handmade and Quality Creation
Les Artisans d'Azure has the quality of its products at heart, made for the universe of Live Action Role Playing Games. Each product crafted in our workshop has been inspected with attention to comply with our quality standards, solid and without flaws. However, all these creations do not come from an industry production, but from the labor of our own craftsmen. The color of the material, the dyes and some details may slightly differ from the pictures on our website. This is but one of the craft's charms: you will be unique!
Product Variation : Warning
The textiles used in the products from Burgschneider, Leonardo Carbone and Epic Armoury could also present some variations in colors in comparison to the products shown in the reference pictures.
All products made with vegetable leather are hand-dyed and can also have variations in color or finish.