100% Satisfaction Policy

SHIPPING & DELIVERY

If the ordered products cannot be taken into the store, you can have them delivered by mail. Transport costs will be calculated automatically through our website depending on the weight and the destination.

We export to several countries, including Australia and Europe.

  • If all items on your order are in stock, your order will ship the same day or the next business day.
  • If one or more of the items on your order are not in stock, your order will ship once it will be completed.
  • You are only charged for one shipment per order. Therefore, we generally ship orders together, once all items are in stock. If you want partial shipments for your order, additional fees will be applied.
  • For international orders, customs fees and taxes may be imposed by your local authorities.
DELIVERY TIME ONCE THE PACKAGE IS SENT:
  • Canada : 1-3 business days
  • USA : 3-5 business days
  • International (by air) : 5-7 business days
  • International (by boat) : 4-6 weeks

We also encourage you to make purchasing groups and thus share the shipping costs.

All orders are shipped by different carriers depending on the destination and package format : Canpar, UPS, Purolator, Postes Canada, FedEx, Dicom and more. Your package tracking number will be automatically sent to let you know your order status.

OUT OF STOCK PRODUCTS

It is possible that some of our products aren't in stock on our website, but we order from our suppliers regularly. The majority of them should be provided within two to three weeks, but it depends on the provider and availability of certain imported products. However, we recommend you request an estimate on the delivery time because it really varies by provider and the time of year. We can also offer you some alternatives if necessary.

SALES TAX & CUSTOMS FEES

The applicable sales taxes vary depending on where you live.

For purchases made in Quebec (Canada) or with a pick-up in store delivery, the tax on goods and services (GST 5%) and Quebec Sales Tax (QST 9.95%) are charged on the total value of goods and shipping costs. For other provinces, the calculation will be made according to the Harmonized Sales Tax (HST).

For other countries, our products will be invoiced without taxes. The duties of your country will take care to assess the value of items and associate the right percentage to add. Expect minimally to pay the usual percentage of your national sales taxes. Other customs management fees may also apply. We are not responsible for those additional fees. For more information, contact the customs authorities in your country.

ORDER CANCELLATION

In stock products are normally shipped within one or two business days following the order. For standard products that need to be produced or are out of stock, you can cancel your order within 5 working days. Reimbursement will be made by your method of payment.

For custom creations with a deposit, it is not possible to refund following a cancellation by you. However, we can make changes to your order if it is not started yet.

Payment Methods

Online:

  • Paypal (info@artisansdazure.com)
  • Credit Cards
  • Bank Transfer (Account: 1012285 - Transit : 03461 - Branch: RBC 003)

In Store:

  • Canadian Money Cash (CAD)
  • Debit (Interac)
  • Credit Cards (Visa, Mastercard, American Express)

LEGAL INFORMATION

Les Artisans d'Azure Inc.

  • Quebec Enterprise Number: 1168658368
  • GST Number: 842231730
  • QST Number: 1219623344

COPYRIGHT & CREATIONS

Some of our customers send us pictures from movies, video games and other artisans. We accept those documents to better understand the customer needs. It should be noted that no copies will be made due to several ethical and technical reasons. Please note that they can only be sources of inspiration.

The designs made by Les Artisans d'Azure belong to the company. It is strictly forbidden to imitate, copy or reproduce our designs for commercial purposes.

No exclusivity is given to custom projects. Whether this is purely our design or an idea of your own, we believe that its technical realization (creation of patterns, assembly techniques and production of the project) gives reproduction rights. Therefore, we reserve the right to all our products shown online or in store.

Feel free to contact us for more information on shipping, delays and our products.