Shipping, Orders & Returns

Whether you are gearing up in Canada, the United States, Europe, or beyond, we ship our LARP equipment worldwide. Here is everything you need to know about getting your gear safely to your door.

When will my order ship?

The time it takes to prepare your order depends entirely on the items you purchase. Please read carefully:

In-stock Items

3 to 7 Business Days. We prepare in-stock packages quickly. However, delivery times vary depending on your geographic location or if internal transfers between our various warehouses are necessary to complete your order. During the high LARP season (May to August) or major sales, please allow a few extra days for processing.

Made-to-Order & Pre-Orders

Variable Lead Times. Many of our Azure leather armors and Nemesis foam weapons are handcrafted for you after you order. The estimated production time (e.g., "Up to 6 weeks") is always clearly displayed on the product page. We ship your entire order only when all items, including pre-orders, are ready.

Flat Fee Shipping Policies

Our online store uses a country-based flat fee shipping system, divided into Standard or Oversize categories. If your order contains oversize items (such as two-handed weapons, complete armors, or large shields), the oversize shipping fee will automatically apply to the entire cart.

🍁 Canada
  • Québec & Ontario: Standard $25 CAD | Oversize $60 CAD
  • Rest of Canada: Standard $28 CAD | Oversize $70 CAD
  • Yukon, Nunavut, NWT: Standard $50 CAD | Oversize $110 CAD
  • In-Store Pickup: You can always choose to pick up your order for free at our Montreal Store, our St-Elie-de-Caxton Workshop, or directly on the battlefield at the Bicolline Store (during official events). Please wait for your "Ready for Pickup" confirmation email before traveling!
  • Continental USA: Standard $20 USD | Oversize $48 USD
  • Alaska & Hawaii: Standard $48 USD | Oversize $96 USD
  • In-Store Pickup: Are you in New England? You can choose to pick up your order for free directly at our partner store LARP Box in North Oxford, Massachusetts. Just wait for your "Ready for Pickup" email before visiting!
  • We’ve recently updated our U.S. shipping model to serve you better. Orders placed from the United States are now shipped directly from our new U.S. store whenever possible.
  • This change allows us to simplify the experience and eliminate unexpected border fees. We now cover all customs and import charges for you. Only local sales taxes (when applicable) remain at your charge. No duties. No brokerage fees. No surprises at delivery.
  • Please note that only products stocked in our U.S. warehouse are available for delivery to the United States. Some brands that are not manufactured in Canada or not yet stocked in the U.S. may be temporarily unavailable. We currently ship Les Artisans d'Azure, Nemesis Workshops, and Calimacil to the USA.
  • European Union: Standard 35 € | Oversize 59 €
  • No Surprise Fees (DDP): We have revolutionized our European shipping. When you buy from us, all European taxes (TVA/VAT) and customs duties are already included in the price you see. You will never have to pay a surprise invoice to the delivery driver at your door!
  • Note: To maintain this premium, duty-free experience, our European catalog focuses exclusively on our handmade Canadian brands (Artisans d'Azure and Nemesis Workshops).
  • Australia & Other Countries: Standard $185 CAD | Oversize $250 CAD
  • Important: For international orders outside of North America and our specific EU program, the buyer is entirely responsible for any local import taxes, VAT, or customs duties charged by their country's government.

Return Policy

We want you to be completely satisfied with your gear. If something doesn't fit or isn't what you expected, here is how we can help.

The 30-Day Guarantee
  • You have 30 days from the date you receive your order to request a return or exchange.
  • Conditions: The item must be in brand-new, unused condition, with all original tags attached. Items that smell like smoke, sweat, perfume, or show signs of combat use will be strictly refused and sent back to you at your expense.

For hygiene and logistical reasons, the following items cannot be returned or exchanged:

  • Custom-made items (Bespoke sizing, custom colors, engraved items, etc.).
  • Make-up, prosthetics, and contact lenses.
  • Clearance or "Final Sale" items.
  • Gift Cards.
  • Step 1: Contact us at info@artisansdazure.com with your Order Number and the reason for the return or exchange.
  • Step 2: Wait for our customer service team to review your request. We will reply to confirm whether the return is approved or not.
  • Step 3: Return the item to us. You have two options:
    - By Mail: Ship the item back to our main warehouse. The customer is responsible for all return shipping costs.
    - In-Store (Free):     Drop off the item in person at our Montreal Flagship Store, St-Elie-de-Caxton Workshop, USA Store, or our Bicolline Store (during operating hours).

Shipping Issues or Repairs? We've got your back.

  • Damaged in Transit: If your package arrives heavily damaged and the products inside are compromised, please take clear photos of the box and the damaged items immediately. Contact us within 48 hours of delivery so we can open a claim with the carrier and send you a replacement.
  • Lost Packages: If your tracking number shows no movement for an extended period, or if it says "Delivered" but you haven't received it, please contact us. We will launch an investigation with the carrier.
  • Broken Gear (Combat Use): Did your gear break after intense use on the battlefield? We offer both warranty support and a dedicated repair service to give your equipment a second life.

Additional Information

Warranty Policies
Refurbishing Services
FAQ